BuiltFast
Privacy Policy

Terms & Agreements

Privacy Policy

*Please read this privacy policy carefully, as it contains important information regarding how we collect, use, and protect your personal information.

Effective Date: June 25, 2025

1. Introduction

BuiltFast LLC ("BuiltFast", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services, visit our website, or interact with our services.

This Privacy Policy applies to our website and all related services, including shared hosting, VPS hosting, managed WordPress hosting, domain registration, and SSL certificate services.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Information Type Examples Purpose
Contact Information Name, email address, telephone number Account creation, communication, support
Billing Information Billing address, payment method details Payment processing, invoicing
Account Information Username, password, service preferences Account management, service delivery
Support Information Support tickets, chat logs, phone recordings Customer support, troubleshooting

2.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information, including:

  • Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring websites
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
  • Server Logs: Access logs, error logs, and performance data related to our hosting services
  • Analytics Data: Information collected through Google Analytics and MixPanel for website optimization

2.3 Customer Content

As a hosting provider, we may have access to content you store on our servers, including:

  • Website files, databases, and email content
  • Backup data created through our backup services
  • Log files generated by your websites and applications

Content Scanning: We scan customer data for malware, security threats, and abuse of storage limits. We do not automatically scan the content of files for other purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Provide and maintain our hosting services
  • Process payments and manage billing
  • Register and manage domain names
  • Issue and manage SSL certificates
  • Monitor server performance and uptime

3.2 Customer Support

  • Respond to support requests and troubleshoot issues
  • Provide technical assistance and guidance
  • Maintain support ticket history for better service

3.3 Security and Compliance

  • Detect and prevent fraud, abuse, and security threats
  • Scan for malware and malicious content
  • Monitor for violations of our Terms of Service
  • Comply with legal obligations and court orders

3.4 Communication and Marketing

  • Send service-related notifications and updates
  • Send promotional emails about our services (with your consent)
  • Notify you of important changes to our services or policies

Marketing Opt-out: You can unsubscribe from promotional emails by clicking the unsubscribe link in any email or by updating your preferences in your account dashboard.

3.5 Analytics and Improvement

  • Analyze website usage and service performance
  • Improve our services and develop new features
  • Understand customer needs and preferences

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in delivering our services:

  • Payment Processors: Recurly and Stripe for payment processing and billing
  • Domain Registrar: OpusDNS GmbH for domain registration services
  • Support Platform: ZenDesk for customer support ticketing
  • Backup Services: JetBackup for data backup and recovery
  • Analytics Providers: Google Analytics and MixPanel for website analytics

These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law, including:

  • In response to valid legal process (subpoenas, court orders)
  • To comply with applicable laws and regulations
  • To protect our rights, property, or safety
  • To protect the rights, property, or safety of our customers or others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality and account access
  • Analytics Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track the effectiveness of our marketing campaigns

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and services. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies

5.3 Third-Party Analytics

We use Google Analytics and MixPanel to analyze website usage. These services may collect information about your online activities across different websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure servers located in the United States
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Secure payment processing through PCI-compliant providers

6.2 Data Breach Response

In the event of a data breach that affects your personal information, we will:

  • Investigate and assess the breach within 24 hours
  • Notify applicable regulatory authorities within 72 hours (where required)
  • Notify affected customers within 72 hours via email and account dashboard
  • Post a general notice on our website if the breach affects a significant number of customers
  • Maintain documentation of our breach response for compliance purposes

6.3 Your Responsibilities

You are responsible for:

  • Keeping your account credentials secure
  • Using strong passwords
  • Notifying us immediately of any unauthorized access
  • Maintaining backups of your data

7. Data Retention

7.1 Account Data

We retain your personal information for as long as your account is active and for up to 14 days after account termination for the following purposes:

  • Completing any pending transactions
  • Providing final support
  • Maintaining business records as required by law

7.2 Customer Content

Customer content stored on our servers is deleted within 14 days of account termination unless you retrieve it before that time.

7.3 Legal Requirements

Some information may be retained longer when required by law, regulation, or to resolve disputes and enforce our agreements.

8. Your Privacy Rights

8.1 General Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Marketing Opt-out: Unsubscribe from promotional communications

8.2 Account Management

You can exercise many of these rights through your account control panel, where you can:

  • View and update your personal information
  • Download your data
  • Manage communication preferences
  • Delete your account

9. Rights for European Union Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing

We process your personal data based on:

  • Contract: Processing necessary to provide our services
  • Legitimate Interest: For security, fraud prevention, and service improvement
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws

9.2 Additional GDPR Rights

  • Right to Object: Object to processing based on legitimate interest
  • Right to Restrict Processing: Limit how we use your data
  • Right to Withdraw Consent: Withdraw consent for processing based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

9.3 Data Protection Officer

If required by applicable law, we will designate a Data Protection Officer (DPO) to oversee our data protection practices.

9.4 International Data Transfers

Your data is processed and stored in the United States. We ensure appropriate safeguards are in place for international data transfers as required by GDPR.

10. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

10.1 Categories of Personal Information

We collect the following categories of personal information:

  • Identifiers (name, email, phone number)
  • Commercial information (purchase history, billing information)
  • Internet or electronic network activity (website usage, log data)
  • Professional or employment-related information (business contact details)

10.2 Your California Rights

  • Right to Know: Request information about the personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

10.3 How to Exercise Your Rights

To exercise your California privacy rights, contact us at:

  • Email: privacy@builtfast.com
  • Subject line: "California Privacy Rights Request"
  • Include your name, email address, and specific request

10.4 Verification Process

We may need to verify your identity before processing your request. We will not use the information provided for verification for any other purpose.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.

Our Terms of Service require users to be at least 18 years old. If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us immediately.

12. International Users

Our services are operated from the United States, and all data is stored on servers located in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to your registered email address
  • Displaying a notice in your account dashboard

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BuiltFast LLC
Privacy Officer
6844 Bardstown Rd Unit #2660
Louisville, KY 40291

Email: privacy@builtfast.com
Phone: +1 (502) 444-3278
Website: https://builtfast.com

Response Time: We will respond to privacy-related inquiries within 30 days of receipt.

This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your personal information.